Objective

A global resources company with approximately 77,000 employees and interests in over 40 countries was experiencing significant growth and undertaking three major new mining projects in remote parts of the world.  Due to previous mergers and acquisitions and the continuing growth of the Group, there was no standard approach or guidelines for managing information and knowledge across the various product groups and business units.  Previous approaches had involved significant investment in technology but the IM foundation work had lagged a little way behind.   Glentworth’s brief was to introduce an overarching IM framework with the associated governance structures, processes and models to improve the management of the organisation’s unstructured content – and ultimately to enable the organisation to extract value from its information in support of its business goals.

Method

Glentworth undertook a series of workshops to identify the key IM requirements and priorities, involving business stakeholders from across the company.  Based on the output of these workshops, Glentworth worked with the organisation to develop an approach to IM and construct a program definition to carry forward into capability development and delivery.  Glentworth developed a draft IM framework and roadmap for the Group and provided expert IM advice and support to each workstream within the program team; and to the supported IM business function.

Result

Key stakeholders from across the Group agreed on the requirements, end-state and roadmap that Glentworth had been instrumental in defining.  Glentworth provided the key elements of the IM plan, including a framework and approaches to information discovery, retrieval, access and utilisation – as well as a set of collaboration processes and initiatives.