With customer service a priority for every council, Logan City Council has taken their commitment to the next level, engaging information management specialist Glentworth to help make their customer information as relevant and accessible as possible.

Aiming to improve the customer service response, Logan City Council had traditionally focussed on their technology systems but under the guidance of Glentworth have now overhauled the actual information they supply their customers, and how it is gathered.

A global resources company with approximately 77,000 employees and interests in over 40 countries was experiencing significant growth and undertaking three major new mining projects in remote parts of the world.  Due to previous mergers and acquisitions and the continuing growth of the Group, there was no standard approach or guidelines for managing information and knowledge across the various product groups and business units.

Front-line disaster information has emerged as a key element for natural disaster response, according to Queensland’s Flood Commission of Inquiry Report released today. A year on from one of the greatest natural disasters in Queensland history, the Report has shown the poor flow of information between local, district and state disaster management groups during the 2011 floods greatly hindered the state’s disaster response. Queensland enterprise information management specialist Neil Glentworth said the 2011 floods highlighted the need for a radical overhaul of information management to help minimise the effect of natural disasters.

Glentworth has ranked as one of BRW’s ‘Fast Starters’ for 2012, coming in among some of the most innovative, new Australian businesses.

The award, which is open to the most profitable and fastest growing businesses in Australia, whilst increasing revenue from 2010 to 2011.

We argue that information and knowledge are key levers for enhancing productivity and maintaining the competitive edge in the resources sector.  The key drivers for information and knowledge management (IKM) in the resources sector are cost reduction, maintaining licence to operate and connecting skilled workers throughout the business. These enable growth, productivity and optimisation across the value chain, in turn delivering global capability and competitive advantage.

The idea that a command and control system should be founded on a managed cycle of information gathering, understanding, decision and action is not new.  John Boyd’s ‘OODA Loop’ (Boyd, The Essence of Winning and Losing, 1995) was first presented in a different context, but now underpins a good deal of development and practice in the command and control field.  We have found that the OODA Loop is a particularly useful model when time and dispersal are important factors.

Information management specialist Glentworth has elevated Principal EIM Consultant Neil Makepeace to Partner, acknowledging Makepeace’s exceptional background and expertise.

Mr Makepeace brings with him a breadth of experience including his time as a diplomat in Washington D.C.  Mr Makepeace was also a supervisor of a $4 billion business change program, and is currently a director of an emerging not-for-profit organisation dedicated to the care of the Australian Defence Force community.

With the onset of the global financial crisis and volatility in markets, governments world over have been left grappling with a plethora of issues concerning unemployment, public spending, welfare measures etc.

Ask any Enterprise Design expert, and they will tell you that implementing and managing a well-integrated enterprise information management system is never an easy task. Building such a successful system would essentially entail that it be built over a successful information architecture model.