With customer service a priority for every council, Logan City Council has taken their commitment to the next level, engaging information management specialist Glentworth to help make their customer information as relevant and accessible as possible.

Aiming to improve the customer service response, Logan City Council had traditionally focussed on their technology systems but under the guidance of Glentworth have now overhauled the actual information they supply their customers, and how it is gathered.

Over the next 20 years, Logan City will continue to be one of the fastest growing cities in Queensland, with the population expected to increase by up to 200,000.

Logan City Council Chief Information Officer Jim Barclay said Glentworth came onboard to look at what information was needed to improve their overall customer service to the growing Logan region.

"Previously we had the approach, let's improve technology, where as Glentworth provided a real focus on what information is needed, and where it is gathered from," Mr Barclay said.

Mr Barclay said there were several key drivers for the change, including the desire to look to the future of the digital economy.

"Logan is in one of Queensland's major growth regions and we wanted to make sure we were able to service the needs of our growing areas – with a very proactive approach," Mr Barclay said.

"Everyone can benefit from information management, from retail right through to government. People expect to self service, get their information from one place, and for that information to be correct," he said.

Glentworth Managing Director Neil Glentworth said the information management systems in place would help Logan City Council improve their customer service through the availability of their information, both internally and externally.

"People expect to be able to find the information they are looking for and in a timely manner, which increases the demand for having appropriate systems in place," Mr Glentworth said.

"Logan City Council have now moved their focus away from the actual technological systems and placed a greater emphasis on the information itself, which will prove to be invaluable for them and the citizens of Logan."